I've made several purchases there over the years with no issues. But as soon as I needed service from them, I found out that it was nonexistent despite the many claims on their website. A while ago, I bought a watch and the strap broke after 2 months and they said I had to contact the manufacturer directly. I thought it was disappointing but not totally unreasonable. More recently I bought a piece of diamond jewelry that arrived with a missing stone. The package was in mint condition and there was no lose stone to be found in the box. It was clearly shipped out defective. They claimed their quality controls would have not missed it and refused to do anything about it because I picked up my shipment past their 14 return window. All my subsequent emails pleaded to reconsider were left totally unanswered. If you have an issue with the item you received, you will get one very polite email to tell you to go get lost basically.