I received my order from Fast Growing Trees and was missing two items. I understand mistakes happen. I phoned customer service and they stated they asked if I was certain I was missig these trees as if I was taking advantage of them. Trust me I wouldn't bother trying to get additional dead sticks from them. Sticks sold to me as "trees". When I began opening my trees I was VERY disappointed. I ordered over $300.00 worth of trees specifically 5 poplar trees. I received 4 packaged together and one separately. They were all pathetic looking sticks. The one packaged separately has no buds on it and seems to have been stripped of it's roots. It's pretty much a dead stick. I am VERY disappointed with this company. DO NOT ORDER FROM THIS COMPANY!!!