I had to cancel two flights last year due to COVID and ca not get any help on rebooking and using my credits. I called on 5/3/21 and had to wait 4 hrs for a return call. I was told that I had to call American Airlines to use the credit. I called American Airlines and had to wait another 3 hours for a return call only to be told that Orbitz needed to issue the credit or I would be charged an additional 100 per ticket for a service fee. I then called Orbitz back on 5/4/21 to wait another 4 hours for a return call. I've now been on hold for an hour and the gentle men I'm talking with has not once come back to the phone from when he put me on hold 45 mins ago. This is absolutely horrible service and I will be sure to never use you again and let everyone I know how bad your service is.