8 Mar, 2018 → by ClaimboUser188128
Really bad experience!

I rented a car from Right cars thru Expedia, when I get to the Rightcars office to pick up the car the guy there asked me if I had declaration page of my car insurance, I told him that I had my insurance card and also I was able to get my insurance police on line, and I showed to him, and he said is OK, and also since I just changed my address on my driver's license, I had only the paper that the DPS gives when you change your address while you driver's license comes in the mail, he said we don't accept this paper, we need to have your driver's license card, but how about your husband, does he have a DL? I said yes, and he said may I see it? So, I gave to him. After that he said that I had to pay for a insurance, and I said no, because my insurance covers rental cars and he gave me a paper to sign, was a paper saying that if something happens to the car I was responsible to pay for any damage in the car, so I signed it and he printed some more papers and asked me to sign, and also asked for my credit card, I gave to him and he charged me 323.79, I didnt pay attention, he said was mandatory deposit, next day when I was on the way to return the car I realized that he charged me for a additional driver (15.00) supplemental liability insurance (28.21) and prepayed sunpass (26.40) this one I asked for. I asked them why I was paying for insurance and additional driver that I didn't ask for, they said, the guy that did this is not here right now, but I will make notes and he will call you to clarify why he charged you this money, so no one called me. I ended paying 143,79 to rent a sentra. I will never rent from Right cars again, there is nothing right about right cars. It was a very very bad experience.
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