1 Jan, 2018 → by ClaimboUser546263
re missing luggage
*SOLVED

2

On Thursday Feb. 13th we took Allegiant Airlines from San Diego to Bellingham, WA to attend my sister-in-law (of 50 yrs) funeral in Vancouver Canada. We were delayed in San Diego approx. 1 hr, then 5 airline personnel came on the plane to count passengers (as there was a discrepancy) which added another 1/2 hr to leaving San Diego. We finally arrived in Bellingham at 12:45 AM & found my suitcase was missing. There was no one available to talk with at the airline counter or baggage claim. Finally an airport employee Mr. Z. Rusaing asked if he could help us. I was frantic because of all that was in the suitcase. We finally arrived in Vancouver at 3 AM due to all the delays & the funeral was at 10:30 AM. I was to do a bible reading at the Mass which I had to decline because of just wearing a warm up suit from the flight. There was no time for me to purchase clothing, etc. at the time as the stores did not open until 10 AM & we had to be at the Church for 10 AM. We started to call Allegiant Air that evening, Friday Feb. 14th, & could not speak with anyone, so we did leave a message. On Sat. I went to nearby stores in West Vancouver & purchased what I thought was necessary, underwear, jeans a sweater, curling iron, cosmetics, etc. On Sunday driving to Bellingham to leave to come home we fnally got a call from Allegiant & they did not have my bag & it could not be found at that time. After 2 more days the bag was located & we received the bag on Friday, Feb 21st. After that the process to claim for the purchases started, the total was $657.00 plus $50.00 luggage fee. We received a check for $488.00 on April 7th which we did not cash as we felt under the circumstances it should be paid in full. Mr. Scott Justice, System Baggage Representative, stated we would receive a $100.00 Allegiant travel voucher but this was never received. We strongly recommend anyone considering travel with Allegiant reconsider based upon our nightmare experience. in summary, flying on Allegiant led to: serious delays, unfair compensation for a lost bag, many unreturned phone calls & e-mail messages, & a broken agreement to furnish a travel voucher.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Allegiant Air you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.