I had a serious emergency over Memorial Day Weekend. My house was being seriously flooded by a sudden malfunction of my Evaporative Cooler on the roof. I had to contact someone immediately to come over. I could not waste time contacting Choice Home Warranty since it takes forever to even get any response back. A company came over very quickly in spite of being a Holiday. The Mitigator assessed the damage and contacted someone to take down the Evaporative Cooler before it does more damage. I did think my Home Insurance would cover all of it. It did not cover the Cooler. They recommended to contact my Home Warranty which I did. All I was told by a supervisor that they do not cover Emergencies! Then later I was told by another dept that they would only cover up to $1500 if I had of called them. I could not call because of the Emergency situation! I was very upset and wanted to contact an Attorney to file charges. I did contact another dept to cancel the renewal of my policy with Choice Home Warranty. Now I have to wait 30 days to get my refund back! Even if I was at least awarded back the $1500.00 towards the $7000.00 I had to pay out of my pocket, I would have let it go. Before I file a lawsuit over this, I want to see if you will do anything about this to reinstate the renewal. Thank You...Anthony Calcagno