It put me through to a voicemail so I hung up. I am so dissatisfied with my Matress. I wanted to know if there was a satisfaction guarantee? Could someone answer this??? I was told it was an outstanding mattress and I am not satisfied at all. I had a firm hybrid and it was defective so then I got the puffy hybrid and I sink in it. I have back problems among other problems and this is a disaster for me. I have spent a $1000 and hate it. Can something be done????