13 Apr, 2021 → by ClaimboUser866287
Quartz countertops
2
Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. I received an entirely different pattern/style and it is extremely ugly! I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: 1). It's hideous 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. Then I get not one but TWO denials for responsibility. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision... and agree that these tops are hideous! Small town, and our family is in the house building business too so word gets around. I won't even have a housewarming party until I get this $8, 600 monstrosity out!!! Disappointed is not a strong enough word for my feelings. The customer is always right -unless you buy from Stilestones!