13 Jul, 2021 → by ClaimboUser344225
Quartz countertop

2

I remodeled kitchen had new cabinets and countertops put in. Silestone Helix Counter top was installed in February of 2019. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. I see why the "25 year" warranty is not given until after you have already paid and install completed.
Helpfull? 0 likes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Silestone you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.