I purchased a large bone in ham at the Waldorf MD store 9/8/2021. OF course you are not allowed to look at the ham. I was told it was a fresh ham. Paid over $68 dollars for my ham. Brought it home and it had a wonderful appearance but it had no taste. It could of been a cheap store bought ham . There was no honey flavor or sweet taste that use to make these ham so delicious. I have been a loyal customer of Honey Baked Ham brand for over 30 years. I've never had a ham with no flavor . So I found the contact email address to notify the company. I just received back from my email that it only covers California stores . They sent me a link for another form to be completed but it never open. What a disappointment in customer service and overall commitment to the customer . I would of accepted a gift certificate or a partial refund .