I have been ordering on-line from everyone for 2 years…and Dooney and Burke for at least 8 years. Never returned anything, until now..Purse was too small. I then ordered al larger one, which was fine. When I went to return the small one, the site charged "ME" $7.50. To return an unopened purse. Shocked.. Never ever, by anyone…been charged a return fee…ever. I paid over 250 bucks for the purse? I hope that return fee was worth losing a customer who spends a ton of money with you…I will never again buy yourbrand purse.