The conversation I had with the live chat on the website was very cordial and helpful. That's why I decided to order from this company... well, that, and their prices. However, their communication after that was very lacking. I did not get an order confirmation or any type of communication advising when I could expect my masks. I called to check on them and was told to be more patient. The masks arrived very quickly after that phone call. The printing on the masks was great: position, color, quality - all great. The problem I have is that they are all a different size. There is no uniformity whatsoever. Some are for children, some are for giants - therein was the biggest disappointment. User's recommendation: You get what you pay for. Don't have high expectations.