We are a provider for a policy holder of Banker's Life. We are missing 3 payments spanning back to January this year. This all due to the inept customer service department. I have tried to update the payment address to our company for 5 months with no avail. It took 3 months to get results but those results were incorrect. We are now receiving a policy holders EOB, meaning they updated the address to the wrong recipient. I have reached out to Banker's Life an additional 2 times resulting in just getting different requests with no results.