please look into my file, under account [protected]@shaw.ca, plus have had many phone calls. I am trying to re-set my password, says account not affiliated but using my shaw address. Automatic reset does not work, Have been on hold for 22 minutes on phone (says need to wait 45 minutes) then tried live chat at one point said I would be connected in 1 minute was a count down from 6 minutes...now 23 minutes later still nothing. Posted message on FB - response is high volumes of requests... You folks need to fix this my email is going to be locked. Ah and the reason that I had to reset my pw in the first place - I was travelling in China for work, then was locked out of my webmail account from too many log ins from too many devices - is this not the purpose of a remote email address? I had to call you from Beijing - and was on hold also - expensive and very frustrating. I am at a tipping point here, this has been a probem as far as I have been a customer. Help please!!