This is my second trip to this branch in Capitol heights Maryland today they are overly crowded and the customer service is horrible the lines are out the door and it's very disturbing especially as an active duty member in uniform. It's actually more convenient and safe for me to use and outside source when I shouldn't have to. There is no absolutely NO social distancing happening it's very chaotic and unprofessional. The security guard at the door is useless. 1 person saved a spot for 3 people after I had waiting 15 minutes to be seen so went from next to 4th security officer said nothing. This branch is extremely inconvenient and unprofessional. This branch requires a protocol for social distancing and services needed outside of teller transactions.