We just had a winter storm and are metered neighborhood. Amerigas knowingly let our propane run out. It has been 48 hours and we still do not have heat. 40+ resident calls with different answers depending on who they spoke to, and they were supposed to do safety checks today but did not turn off the valves to all the homes the day prior so they spent half the day Turing off valves. They only worked from 10-4 in an emergency situation where some homes reached 40 degrees. I am appalled at the lack of honesty, organization, communication and diligence. They spent much time trying to fix a meter as well instead of turning on homes. We are on a boil water notice and cannot boil water! I have 2 small children and an immunosuppressed husband with no heat and cannot boil water. It is ridiculous how long they are taking to complete these checks and get homes up and running. We had a truck come fill the tank 2 days before running out but did not fill it enough and they knew we would be without propane. We deserve better and more transparency, especially for the cost we incur monthly for propane. They should wave fees for this month based on the situation we have been put in. People have died in this storm based on these types of situations and you all should be ashamed.