12 Jun, 2021 → by ClaimboUser349890
Propane Company West Coxsackie NY

1

My experience with Superior Propane was less than expected. The driver would complain if there was a dusting of snow on the ground on the path I shoveled out to their tanks and would refuse to deliver propane and write up the customer. They did this in hopes you would run out so they could charge an extra fee. Took picture of the pathway one day as driver arrived and refused to deliver with him in picture and called and made a complaint. Supervisor said he did not care and immediately defended the driver and called customer a liar. When I moved they failed to come and pick up their tank as agreed and then I am waiting 4 weeks for a refund. Saw post in my old account that shows a $107 charge for removal even of their tank though contract was not renewed and had expired. They also had a practice of letting the tank run down to almost nothing if the price of propane was a lot higher than the going rate and to overload the tank and refill it every 2-3 weeks if your contract price was higher than the going rate even if they filled 40 gallons so they could charge their fees for delivery. Think twice before choosing Superior Propane since there are other options out there that are customer friendly and did not have rude customer service reps.
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