I am very dissatisfied with your responses to my issue. I received the article today... I realize the main issue is with Fedex bungling their issues. However your customer service department is abysmal. Late or no response is not satisfactory. I have listed one of my issues below, regarding lack of response or no response at all. William Searcy Hello William: I see that your email is dated 2/13 - Unfortunately, I am not showing any tracking for your Bangle. Please advise if you still have not received this. I could certainly reship this out to you as a lost claim, and provide you with a 25% discount for your patience. Pleae advise. Order number [protected] Regards, Diane Fri 2/19/2021 1:26 PM This was ordered Feb 9. Promised delivery before Valentine's Day, prior to the inclement weather event in Texas. I never get prompt replies to my inquires. I did receive an email offering a discount and replacement. See below. No one ever replied to my email regarding Diane' offer. Customer service is appalling. Regards, William Searcy