DIANE WRIGHT 5:28 PM (15 minutes ago) to crs-replies, cfletcher, A24PZ68MGUMXOL I need your help. My delivery today was not delivered to my apartment. The truck driver states that it was delivered to my mailroom. This is an apartment building with 75 units and we do not have a mailroom. Here are my ORDER. If the driver can't deliver to my apartment today, then please issue me a refund. As a Prime Member I love the item and the prices. This is why I shop at least three times a week. I had an order yesterday and the driver placed my package in front of my door, which was wonderful. Please help me, I am a disabled senior citizen with total knee replacements and I can't go looking around this huge building looking from my packages. HELP!!! Thank you. DIANE R. WRIGHT ORDER # [protected] ORDER # [protected] # [protected] # [protected] DIANE WRIGHT Mon, Aug 16, 2:44 PM (9 days ago) to ajassy, cfletcher She, Dottie K. In your Logistic Department was lazy, did not try to help me with my refunds. She told me that I have to wait 24 hours or I should go downstairs and look for my packages. I told her that I had two total knee replacements. I should not have to search for my package. In special instructions, it states that all of my packages must be delivered to my apt door. She did not handle this situation correctly. She was uncaring about this problem. I ask her for a manager and she stated that she was the highest person there. This service was unacceptable. This service was HORRIBLE! She should not be allowed to work in this area because she is not trained to handle these cases. As a prime member, I should have received better treatment. I need your help! Thank you Diane Wright 79 Claudia Drive, apt 455 West Haven, CT 06516 [protected] -- DIANE R. WRIGHT A Message from Amazon.com Consumer Resolutions Support Team Amazon Prime Store Card Amazon.com Mon, Aug 16, 8:44 PM (9 days ago) Dear Diane, This is Teo of Amazon.com's Leadership team. I'm sorry to learn of your recent customer service experience when you contacted Amazon earlier today a DIANE WRIGHT Wed, Aug 18, 6:04 PM (7 days ago) Hi Ted, I need your help. My delivery today was not delivered to my apartment. The truck drive states that it was delivered to my mailroom. This is an apartment DIANE WRIGHT 12:55 AM (16 hours ago) to crs-replies+A24PZ68MGUMXOL - DIANE R. WRIGHT DIANE WRIGHT Mon, May 3, 8:00 PM Hello, My name is Diane R. Wright, [protected]@gmail.com, 79 Claudia Dr. apt 455, West Haven, CT [protected] I have called and complained numerous t DIANE WRIGHT Thu, May 27, 12:03 AM Thank you for responding to my email so quickly. Carol Fletcher from Amazon called me and I explained what has been going on for over three years. Carol asked m DIANE WRIGHT Tue, Jul 27, 5:06 PM to ajassy, cfletcher -- DIANE R. WRIGHT