AVOID this company. Dog coat took 3.5 weeks to ship, and the XL size did not fit my dog, despite the fact that I measured her properly. They would only accept a refund if I paid shipping, which was not worth it. I tried to resell the item and the next person was also unhappy with it! How they are in business is beyond me. Also, the products are made and shipped from China, which is not stated anywhere on the website. It would explain the shipping delays only to an extent! User's recommendation: AVOID AVOID AVOID.