20 Feb, 2018 → by ClaimboUser415302
Product failed after 7 months use
1
We bought this mattress for $1050.00 from mattress firm. After 7 month’s irregular use there was a dip in the center. Sealy agreed to replace it, but for a cost of $140 shipping, which they reluctantly agreed to drop to $70, and then $65 to haul away they defective product. I have since discovered that we could have bought a top of the line omni hotel mattress for only $825!! This one would have been reversible, and needless to say, would be getting much heavier use that ours at home in our lightly-used guest room. Will never shop sealy again and certeainly not mattress firm. Neither company stand behind their products.