6-27-21 True Heritage Foundation 501c3 Jason Tilleo 8213 Rancho Destino Rd Las Vegas, Nevada, 89123 [protected] [protected]@yahoo.com RE: Order# V0054185 Order Date: Order Total $5, 259.79 I have experienced a very angry, cruel and demeaning experience with the Management team of Jonathon Barber and Kathy Barber with Insulationforless.com. I have never been handled with such disrespect, while attempting to order insulation product and afterwards attempting to receive service or communication. Insulation for less does not have a customer service telephone line to handle any inquires or concerns, therefore after a series of email correspondence attempting to process an online order with no avail, I requested a call from the company. Mr. Barber spoke to myself and wife with absolute disdain and anger to place an order and degraded us as consumers. Mr & Mrs. Barber are not polite. Thereafter, once the product arrived, we had further questions and concerns about the quality and amount ordered. After several attempts to communicate via email inquiry, since there is no call center line nor customer service agents, and they both refuse to respond to our inquiries and communicate out of respect. It is vital that consumers have a communication line after the order, yet the policy of the poor managers is to ignore a high paying customer, out of state. Jonathon Barber possesses no customer service etiquette or open door policy and is harsh and rude with customers... I began reading other reviews that reflect the same about his disposition and behavior. Unfortunately, there is no corporate office or president to voice our complaint to. I am assuming this complaint will fall into the hands of the Barbers and I'm afraid we will not receive any closure. Seeking a refund and justice. Jason Tilleo Please note: The online order information follows, the company does not offer hard copies: Order#: V0054185 Order date: June 10, 2021 Hello Jason Tilleo, Thank you for ordering from Insulation4less. This email contains information about your order. PLEASE KEEP THIS EMAIL as this will also serve as your invoice for this order. If you have any questions or find that anything in this email is not correct, please reply to this email IMMEDIATELY. Labels are printed immediately and orders can be loaded on to trucks in minutes. Double sided Tape 32 = $335.95 48 INCH Prodex Total 5M Plus 4 ft x 175 ft (700 sq ft) 12 @ $279.95 = $3, 359.40 Super Metal Sealant 12 10 @ $67.95 = $679.50 Subtotal. $4, 374.85 Shipping & Handling Fee. $2, 388.00 Residential Delivery Fee. $75.00 Shipping Discount. $1, 578.06 Shipping Total. $884.94 Tax. $0.00 Total. $5, 259.79