Honestly, I figured most of it out myself. Im very disappointed because I feel something is wrong as the new modem is running no better than the old modem. For the hundreds of dollars I spent, I feel my internet should be running better. My internet provider suggested a new modem due to all the devices being used. Either its not hooked up correctly (thanks to no help from netgear) or the product is not all the hype. Sincerely, Disappointed User's recommendation: If I don’t know what ur doing, don’t waste your money cause netgear tech support is no help.