I have ordered a print from www.framedart.com and when it finally arrived there was a huge crack on the glass. I noticed that it was very poorly packaged and because of that my order got damaged. I contacted FramedArt and asked for a refund but they refused. They said that I need to blame the shipping company. They said that it was not their responsibility and claimed that when they shipped my print everything was ok with it. I'm extremely disappointed with FramedArt. In my opinion they are the ones to blame!