Hi. My name is Shannon casey and my complaint is about my February 17th, 2021 stay at knights inn in madison heights va. I booked through priceline and I needed the reservation name changed/added to my reservation because I had currently lost my I.D. I standing at the front desk with the front desk clerk when priceline said they was trying to call and the phone never rang or the fax never came through. I was not able to get into my room since then and my money is being held by priceline because the hotel was never contacted for the name request change . I've called over 5 times and I keep getting two indian women that keep hanging up on me. I would like for my money to be put back on my card .