I placed my payment for my water bill in the night drop box at 8:13 am. The office opens at 8:30 am. The reader came out to turn my water off at 10:30 am. They called me and told me I had to pay $100.00 or they would come out and turn my water off - after paying a $199.97 bill. Tara, the lady from the water company was rude. Basically they bullied me. The going rate for disconnection fee is $35.00. I had already been assessed a late fee of $15.00. This is highway robbery all because they are the only water source we have in this neighborhood. I was told this was on the bill about the 8 am cutoff but I could not find that reference. I would like to have the $100.00 back.