We booked a last min flight as our Mom was taken to Palliative care. 4000 later for two seats. Got to Nova Scotia and had to rebook as the hospital told us she was going that night! A lot of fighting we rebooked for another 700?!!! Have no money had to borrow this. She passed away. We rebooked. They took funeral home info and rebooked without a discount?! We can't afford this. What happened to compassion? Bereavement? No refund or help??