I am frustrated and disappointed with Porsche. To summarize, I bought a brand new Porsche from your dealership and in addition, paid for a prepaid maintenance plan for 10, 000, 20, 000, and 30, 0000 mile service. At that time, the first service was not included in purchase, I know that has since changed. I paid $1963 for this plan and have 21, 625 miles on my car so technically would not even be due. Due to the worldwide global pandemic we have and are still in for almost 20 months I was unable to have my car service last year and barely drive it. I scheduled to have this service performed next Thursday at park place and was called back yesterday stating Porsche was declining to fulfill the contract and I would have to pay again for the service. I was then advised to call Porsche which I did, and was on the phone with them for 1 hour and 36 mins while they called dealership, submitted a case, etc. The below are the results of my case which was determined about less than 3 hours after wrapping up my call. Disappointed, anger and frustrated do not even begin to describe my experience for Porsche. Any help or assistance you can provide would be greatly appreciated.