Dear Sirs i have gone back and forth with Locautorent Venice airport Italy on damages being charged to my client Heath Goldman. when returning the car there was no mention of damages and then received an invoice and credit card being charged for 265 Euros. We took out premium access insurance for this I have gone back and forth with them and also have sent you an email but no response. the service is something to be desired. I finally received back in regards to the claim from Locautorent and I am attaching this and the other documents. We are talking about voucher number 5705937. my email is: [protected]@inter.net.il here is the email just received and documents attached From: [protected]@locautorent.it Sent: יום ו 10 ספטמבר 2021 09:58 To: [protected]@inter.net.il Subject: Id cs 193632 - VE [protected]) Dear Mr Goldman, Thank you for recontacting Locauto Rent. With reference to your request, please be informed that, as per our first message (July 9th at 04.16 p.m) a new damage on the rear fender not pre-existant was found on the vehicle you rented, and charged in compliance with our Terms and Conditions. In case you purchased any kind of additional coverage with an intermediary, we kindly invite you to reach out to the customer service in charge, providing it both with the voucher number 5705937 and the documentation hereby attached. Trusting that you will be pleased, we remain available for any further information you may need. Kind regards Roberta Customer Service