When we signed we were told after completion of final payment we would receive 2 free weeks now they are not honoring that because that is not what our contract says. We feel we were told this just to get us to sign. Now our VIP weeks are expiring(haven't committed to book with all the Covis restritions) and I was told after the expriration they would extend it 3 more months and you refuse to give me this statement in writing. I was burnt once and feel when that day comes you'll say it's not in writing. All I want is this stated in writing. We are totally regreting signing up with you and I feel i will need to report you to the better business and other reviews because you do not follow thru with your promises. I just had someone I know going to one of your resort and said if they approach you about this RUN!!! I would never refer someone to sign up.