After contacting HSC customer service back in June-July to cancel my contract (spoke to a representative) my account continued to be charge until November. Called today to verified why I was charged. Apparently the phone call is not on file- lucky for me, I do record my conversations same as they do and keep my email replays on file. They blatantly lie to me saying the phone conversation was not on file "how convenient". I will show in a moment. The company stated that for the customer to cancel a contract it must be done by the phone only or at least that's their excuse. However, I did call in the past to cancel but obviously that did not work. "I also" NOT THE COMPANY try to contact them by phone in October to let them know they were about to charge my bank account illegally but no response from customer service after 25 minutes on the phone- decided to place a call back which I could not respond since I was inside the operating room. Please note that an E-mail was sent earlier that same day, so they were aware of what they were about to do see below: This is their email and my replay to HSC Your monthly bill from The Home Service Club is now available online Inbox HSC Customer Service Oct 20, 2020, 2:30 AM to me HSC Questions? Give Us a Call 800-601-**** VIRGILIO FRANQUI 7824 THOMAS DR PANAMA CITY FL 32408 MY CONTRACT#: 249470 STATEMENT#: 1930**** VIEW YOUR HSC STATEMENT ONLINE. Dear Virgilio Franqui, You can now view your current bill at www.hscwarranty.com by simply signing into your account and select View Billing Statement. Statement snapshot: Statement number: 1930**** Total Amount Due: $39.55 Due Date: November 03, 2020 Charging VIRGILIO FRANQUI Ending: 3352- AUTO BILL PAYMENT - NO ACTION REQUIRED. Should you need to speak to member of THE HOME SERVICE CLUB's customer service team please feel free to call us. Customer service team members are standing by to take your call at 800.601.1009. Login Log in to your Home Service club account anytime 24 hours www.hscwarranty.com - View bills -Request service - View your home warranty contract coverage summary page and terms and conditions - View payments - Add contact information - Change user id/email address - Update personal information - Update payment information - Change your password - Change your mailing address - Change your billing address - Change your covered property address - Make one time payments - Set up notifications and much more! Thank you for allowing us to serve you. Sincerely, THE HOME SERVICE CLUB Contact Us About Us Privacy Policy V &;;;;;;;;;;;;;amp;lt;franq06@***.com> Oct 20, 2020, 7:12 PM to HSC Good evening, To whom may concern: Please be advised that you are incorrectly and therefore about to illegally bill on a cancelled account for the property at 7824 Thomas drive. Panama City Beach Florida. This illegal automated bill set up is due to take effect in November. We, Virgilio Franqui and Tattiana Franqui the owners on the property above mentioned have NOT authorize Home Service Warranty to keep activate such account; Furthermore we have NOT giving authorization to HSC Warranty to conduct any business with Us The Owners at Property 7824 Thomas Drive Panama City Beach Florida 32408. Our business with HSC Warranty ended 6 Months ago. We currently have been serviced and contracted by a different company due to your company failure to resolve our Air conditioner service call and thus causing hardship to our previous tenants due to loss of income (home business work) and loss of food, among other things. We had to independently pay out of the packet so a technician from our area could service our home air-conditioning in time. We strongly suggest to please stop harassing us with this predatory business practice or we would have to report your company beginning with the National consumer report agency. Again, to be clear, we dont desire nor we want any future business transaction with your company. Respectfully, Franqui s family. At this moment we plan to continue to report this company to the proper authorities. After contacting customer service today they would not give us our money back- not even for the month they were advised NOT to charge our account after we wrote We did NOT want any more business with them. More over, The main reason why we cancelled our contract on this company was due to a service call on an Air conditioning unit which they would not respond until next day (a summer day at 90 plus degrees); I have to contract a local technician out of pocket for service. My tenant lost income for not been able to work from home that day amount other things like perished food and hotel rental charges...shame on HSC. I hope you consider to review this company in depth before you purchase or conduct any business with HSC. Very upset customer.