I've ordered online last June 24, 2021, 12:44am (Philippine time) from Dubai to be picked up by my family in cebu, Phils on June 25, @ 9:30am. On the day of the pick up, they (Staff)said that the ordered cake was already sold, so they let them choose another one, but the one that they have chosen w/c is the indulgence choc cake is 683 pesos & the one I've ordered is only 630. they are willing to pay 53 pesos more but the staff said that its not possible since it's paid via credit card.So they let them chose another one which is the black forest.My Complaint is that it was pre-ordered, so they have plenty of time to prepare the cake or they should reserve the said cake, & not sell it to some random customer. And one more thing, it was the store's mistake so they should let the customer chose whatever they like irregardless of the price as long as they are willing to add more cash. I am so disappointed w/ your kind of service since this is my son's favorite and I am about to recommend this to my friends here ..I hope that this kind of issue will be resolved.