As is usual nobody gives a damn. You can't talk to an actual human anymore. Forget trying to report an actual outside. All you guys care about are our bills being paid on time. So we owe you anything. What happened to actual customer service. It seems now that we live to service you out of state clowns and you in turn assist us with our petty needs only when you can make money off of it. User's recommendation: Try a cooperative not Dominion.