We secured our $1, 000 worth of meat during a power outage (about a half an hour away), they said the power was back on. After a few hours, we loaded all our meat in a cooler to return to our freezer. About 5 minutes from home, we lost power again! Then we had to return all our stuff to the old location. It would of been better to not have turned it back on at all. This is the second time this has happened. Our rates went up this year and our service is horrible. Customer service was rude and not helpful. Wish I could get out of this monopoly. I'd switch power companies in a NY second.