This company never answered their phone and did not respond to email until I threatened to cancel my order. Worst customer service ever! They also put their logo on the plates without letting you know ahead of time. I just bought my wife 3 engraved plates for Christmas. We both were unpleasantly surprised with the logo on the plates. Wish we could send the whole thing back. It is not mentioned anywhere on their website that they do that. In Addition, they shipped the wrong chain. The plates were yellow gold And with that they shipped a sterling silver chain.