I complained about having to wait in the lobby for over an hour a couple of times, it just got to the point that they would make me wait over an hour or more at every appointment and on Thursdays I would be the last one leaving. I started calling before my appointment time to ask if they were on schedule and the front desk would advise me that they were, that I should not have to wait very long. Turns out they would still make me wait. Then the dentist would give me a shot in my mouth without using any numbing cream I guess she was taking her frustration out on me for the day. Then I had a crown put on my front tooth which was longer than my other one so when I complained about that it was another issue.I had a partial for bottom teeth and one for the top for back teeth top never fit right, so I stopped wearing it and the bottom one was a good fit but then one tooth on the back part broke not even a year old yet but had been made twice due to not right the first time! On top of all of that she drilled places on my teeth to make them fit now they are very sensitive to everything. I financed a loan through dental financing and paid it off had a credit of $250 but when covid-19 shut everything down I started getting bills from this office, I then called the 800 number ended up having to call Midland Tx. no one could tell me anything. After the office opened back up I called and spoke to Mandy who then explained the charges pending insurance payment, My last bill received stated that I owed $800 called insurance company they advised they were sending out a check for $2000 that day. So available credit gone money gone! Where did it all go? Plus poor customer service. Every appointed made after they re-opened were always cancelled per recorded telephone by aspen. No worries I refuse to go back there. I would rather pay full price or whatever it is going to cost me to get my partial repaired than to deal with that office again! I usually do not write reviews good or bad but felt this needed to be said. They need better staffing!! User's recommendation: Not saying that they treat everyone the same but as for me never again!