15 May, 2018 → by ClaimboUser619298
*** poor work and worst customer service.

2

Recommended by Geico, so I went with them. Big mistake. They ordered second hand parts, didn't match the paint, and the clear coat they applied to the hood had the worst orange peel I've ever seen. Even Rachael, the rep from David Maus, said it looked bad and that sometimes thats what you get when you deal with a production shop. I went over all the flaws with her and took pictures. 3 weeks later, they've overrun they insurance from the at fault party and want my insurance to pay.... also Geico. Once they work it out, I go to pick it up, and while it has fresh parts, they neglected to sand the mold lines off prior to paint. Paint still doesn't match. And there are still several issues with fitment and repairs. Today, I dealt with Robert, the repair Supervisor or manager for David Maus, and he was a rude *** to put it mildly. He made everything out to be Geico's fault. Said you can't match paint on plastic to metal parts, yet the parts they painted match, but they can't seem to match the rest of the car. Instead of owning their crap work, he decided it was my fault and started blaming me. In his opinion, I should expect to be able to see where the repairs were done. To boot, they picked up a huge bolt in the rt rear tire in the lot when bringing it around to me. Seems to me they are doing everything they can to milk the insurance companies, and they don't gice a crap about the product they put out.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Seminole Toyota you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.