Monday May 18th contacted 800 626-**** to obtain local service for a brand new washer/dryer unit purchased on May 4th. Model #GUD27ESSM; Serial# DR002261C. Work number06145****. Received a call late afternoon from a GE contract local repair service namely Rush Repair to discuss problem. On Tuesday May 19th they sent a part order to GE in order to continue and send repairman over with a new part. Was told would take about 48 hours to receive order. No one called until today the 22nd late afternoon when I called Rush to find out of untimely delay. They returned call after contact of your parts department. They were informed order was never acted on and could not possibly ship until at least Tuesday the 26th. At best 10 or more days to fix my brand new and troubled stackables. Called a gent at 1-80*-626-**** and he took info for computer and told me to inform you that case # 38-0*-**-* is it. My name is Scott Sawyer, phone is 928-514-**** and item purchased from Attwoods of Kingman Arizona Problem revolves sudden shut downs during wash cycle and a defective lid lock diode light.