Where do I begin. We have multiple trucks pulling for Convoy in GA. We were assigned a Load from Albany GA to Royal Palm Beach FL on 03/08/2022 for pick up on 03/10/2022. The driver arrives and the load is lost, wrong ID number and wrong trailer number. After waiting for 4+ hours, we receive a Text from Convoy, no Call, but a Text from number 844-259-7892, that the load was picked up and it had accidently been reposted and for your troubles here is $200. We called to speak with numerous management persons with the Procter and Gamble Team and a women named “Lauren” at P**@convoy.com basically refused to provide any additional compensation for the “mistakenly double booked load”. We were asking for $600 to cover the fuel/Time/Labor cost from Fairburn GA, where the same truck had just dropped a Convoy Load and drove 100 Miles south to Albany GA. Lauren refused any additional compensation citing company policy, contract agreements etc.… yet stated “she could increase the payout” however she did not feel that Convoy and her “Team” had done anything wrong booking a Phantom Load. This to her was not considered “special circumstances” to justify any additional payment. We have 3 trucks moving Convoy Freight for Home Depot, Procter and Gamble, Nestlé, etc.… and we have a perfect 100 Score Card with Convoy’s Compliance Team for on time pick-up and deliveries. So to be told by Lauren with the Procter and Gamble Team that we should reconsider accepting Procter and Gamble Loads due to issues like this tells me that management is deaf to the realities of freight transportation. As a dedicated Freight Company, we strive to provide the very best in customer service, however, the Proctor and Gamble Team Management clearly sees that relationship as a One Way Street. I hope we can find an agreeable resolution to this issue as there is too much work to be had to deal with a company like Convoy that does not respect its carriers enough to compensate them $600 on a $2,000 Load for a mistake they “clearly admitted too in writing”. After speaking with a different manager at Convoy Customer Care, they recommended I send my concerns to their Compliance Dept via email. I submitted to Compliance and received a very apologetic response a few hours later stating they were forwarding it along with the same Text I have attached to this review to the Sr Management of the Procter and Gamble Team. As expected, I have had ZERO CONTACT from the Procter and Gamble Management Team. See attached photo of Text Received on 03/10/2022 from Convoy Customer Service at 3:12pm EST. If your new to Convoy, I suggest Trucker Beware as we have seen the quality of the loads, customer service etc. continue to decline and given there are far better opportunities to be had, you should rethink any long term relationships with Convoy. Since I have had zero contact from anyone with Convoy regarding my concerns, I have begun to notify Procter and Gamble Client Relations Department of the utter disregard for the Freight Companies and Truckers that carry their products from their distribution facilities and how such callous behavior from Convoy as a Freight Broker can impact their image in the world of public opinion given the continuing delays being experienced in the supply chain. This is an open invitation from Management at Convoy to contact me if you do truly value the firms and truckers who make your company profitable.