Consumers often say basic customer service issues and security concerns are the 2 most important factors influencing where they bank. There is no reason to stick with OCBC when their internal staff could not communicate effectively among them leading to very poor services to us. I realized I am not alone with many forerunners here also raised issues of the bank giving out wronged investment details, unstable mobile app when comes to online transaction. OCBC even sent our confidential letters to wronged address, seriously violating PDPA. Someone suggested to feedback MAS which we did. Will it help? we shall see