Bought a massage recliner. It arrived via UPS on 07/23/21. I put it together. It does not fit me. It is too small. Filed a return. The reasons why did not fit my reason so I said by by mistake. I spoke to 5 agents giving them the reason I can't use this. The shipper offered me $30.00 to keep it. I said no. They wanted me to return it at my cost, I sad this chair is not what you described. The shipper sent return labels. USPS cannot take packages this large. I now cannot get out of the chair without crawling out on the floor as it won't return to the sitting position when I push on the foot portion. if I recline, I have to put my arms above my head to keep it in the recline position. I have called 15 times and get NO RESPONSE. No communication no nothing. Every agent promises someone will get back to me. None have. I cannot use this chair. It is defective and I want a refund.