9 Aug, 2021 → by ClaimboUser461400
Poor service from merchant, trying to cancel order
1
on Jun 29/21 I placed an order online and within 30 minutes cancelled it. the merchant refused the cancellation and billed me. I contacted them 2 more times to cancel without results. they shipped the item 2 weeks later despite my asking them to cancel. when I received the item and tried to send it back I was told there was a 20% surcharge and I have to pay the shipping.