Delivery was after hours on a Friday afternoon at a school with no-one around hence were just left. Even though i explained clearly that it had to be delivered during school hours as it was a gift for a teacher. Teachers have had it difficult during COVID as front line essential workers and a little more understanding should have been made. To add insult to injury no REFUND was offered as against 'policy'. There are MUCH better providers out there .. I do NOT recommend BLOOMEX User's recommendation: Choose someone else.