Hello Coldwell, I purchased a house listed by Coldwell at the beginning of August. A couple of pieces of mail arrived after possession. Once piece was a utility bill with a numbered company. The other was addressed to Lorex and I could through the envelope that it contained a cheque. In addition while unpacking, I noticed the seller had left two folders which contained years of school report cards, certificates and awards. I asked my realtor what I should do with them. He told me in a text that he was on holidays camping. I was asked to drop them off at the Coldwell office at 1470 Harvey Ave in Kelowna. I went to the counter at the Coldwell Office and explained that I was dropping off the mail and folders package to give to the seller. The counter person said she did not know this would be happening. I was asked who the selling realtor was. I did not know who it was. I asked if there is any way to find out because the selling realtor is expecting this to be dropped off. She said there was no way to find out as there are over one hundred realtors there. I asked if she could connect with my realtor, Mark Hetherington to help the seller get their mail and folder package. They would be so grateful. I was expecting to be thanked for being kind enough to save the mail and folder package and deliver it. I was expecting to be thanked for buying a Coldwell listing for over asking price at $865, 000. Just as I was leaving the counter person said she did not understand what she was supposed to do. I explained again that this mail and folder package is for a seller of Coldwell. I was never told who the seller is. I do not remember who the selling agent is. If there is no way to find the seller's name or realtor, perhaps Mark Hetherington can help since he would know the seller and their realtor. The counter person told me she was already working on something else. I explained I was being kind and doing a kind thing. She would not help at all to get the seller their mail and folder package. This was very frustrating and caused me anxiety. I asked if this is not your job then who can help me? Immediately someone came from down the hall looked up my new address. He told the counter person and I the realtor's name, Ellen Churchill. He assured me that Ellen Churchill would be given the mail and folder package. I thanked him for his help, told my name and said how happy we were with our new home. I called the office after to report what had happened to the manager. The manager has not yet called me back but they have contacted my realtor. I am awaiting an apology call. This incident was unnecessarily stressful. It cold have easily been handled by thanking me right away for doing the right thing and a kind act. It has taught me to through in the garbage anything else found or mailed to my house. In addition, seller's name was not important to me. Now, I am connecting with my neighbour on the other side of the duplex. I am going to find out where the seller is to let them know how poorly I was treated and how difficult it was to try to get their items back.