Received this phone after waiting four days only to have the hang up button on the phone sticking. When placing the receiver on the base, the hang up button on the base doesn't flex, therefore leaving the phone line busy. Do not order from this company, because there return policy sucks. You have to pay for the product to be returned and they will not replace defective product but rather ask you to order another one while your return is being returned. Associate was real nasty and non caring about the fact that the phone didn't work.