Avoid this company! I ordered their machine, followed all their setup directions and could only get error codes. Looked online for resolution and there were pages of advice about taking the machine apart and adjusting a bunch of stuff - I don't have that kind of time. When I order a $2400 machine, I don't expect to have to become a maintenance technician on day one. So.. then I go through their return procedure. They charged me $85 for return shipping... not cool, but okay I get it. Then, they charge me a 10% restocking fee... for an UNUSED MACHINE. I can understand $20 or even $50... but $200+ is excessive. I'm sure they paid someone minimum wage to check the machine out and rebox it... come on! Then... THE BIG WHAMMY... they withhold $160 of the refund for software (which I didn't even know I was buying) which they say is non refundable, even though it only works for the machine which I returned to them. Ridiculous and slimy. Obviously, these absolutely horrible return policies are designed to discourage returns. But consider this... if they actually sold a decent product, they wouldn't need such awful return policies because people wouldn't want to return it. STAY AWAY! User's recommendation: AVOID.