1 Jan, 2018 → by ClaimboUser648386
poor network and bad customer care

2

I am a customer of reliance cdma number, my number does not have signal most of the times, and even if it has ; i cant get through the calls. since last 1 month i have tried contacting the customer care number, which disconnects itself after 1 min (untill i reach to the stage of talking to the customer care agent) not once byt many times. after that i thought of porting the number to airtel. Airtel customer care agents were of great help and within 4-5 days completed their process and still my number was ported because reliance had generated a bill. ( a number cant be ported untill the dues are clear) i decided to visit the reliance office in noida as i live in Noida only. 2 of the addresses given on their website were invalid. i finally went to the 3rd address which is in sector 61 2nd floor. There they refused to help and said we dont know anything about this please contact the customer care number (which i never get through) i shared the same and they said we dont have any other number. I tried chatting with them on web, they said there is no office in noida. why are the customers not updated about all this? its been 2 weeks now since ive given the request to port the number and there is no acceleration of the same, neither i can get through calls. also i dropped a mail on the provided customer care email id on their website, they never called back and replied to the mail that they had called and the customer care number would be working post 8th January... which hasnt happened till date.
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