My cousin passed away 04-02-21 and the funeral service was on 04-17-21 and my father is the beneficiary on the policy. My father and I have been calling Globe Life Insurance several times. Vital Statistic is requiring a beneficiary and condolence letter in which we were only give a beneficiary letter. So we called over and over again for the condolence letter from the claims department in which every representative we have spoken to has proclaimed that they submitted request and as of today 05-25-21 nothing still has been provided to us. I have talked to the vital statistic department on numerous occasions and in ought for my father to a death certificate with the cause of death to cash out the policy they need a condolence letter along with the policy. This company has a poor customer service representation and bad business practices and people need to know. All of them wants to blame COV19 that they are working at home. In which doing, so they are providing poor business practice and customer service sucks.nprooo User's recommendation: do not expect nothing from them.