Goodnight To whom it may concern Tonight I went to Olve Garden # 710**** for dinner like I do every Friday. As a customer of your restaurant, I see them at least 3 times a week. It is very unfortunate that today I ordered the house red wine when they regularly have it in the large bottle valued at 44.00 today they only had the small size available. I told the waitress that there was no problem and that I agreed to pay the value of half since that bottle was not the big one Ms. Delvis (Waitress) was very respectful and indicated that the Manager on duty, Tamara, had agreed to adjust the price since she was not consuming the large bottle. It is when I go to pay the ticket and the waitress tells me that the other Manager named Ichani did not approve of making the adjustment that the previous manager Tamara had approved. She tells me that the only option was to take the other bottle. The manager Ichani proceeds to call Mr. Javier, General Manager to let him know the situation and he also did not approve the management of the manager Tamara. I have been a Sales Manager for the past 25 years. And it is clear to me that if I do not have the product that the client needs, there are methods to help my clients ALWAYS, because they are the reason that our businesses continue to operate successfully. My annoyance is not having to pay for 2 bottles, but that as a customer I feel that they did not help me to solve my discomfort. They have just lost a client who sponsored their business from day 1 that they began operating in Puerto Rico. I will be in charge of telling my family and friends not to sponsor your business either. (I want it to be clear that the waitress Ms. Delvis did her best to provide me with the best customer dervice. Associates like her are the ones businesses need). They should train their management personnel so that they can be prepared for the challenges of providing excellent customer service. I regret the low capacity and sense of customer satisfaction. Maggie Martinez maggiemartinezpr@***.com 787-597-****