Bought a house 5 yrs ago. Storm came through and ended up with wind blown rain damage. No torn shingles just leaks. Blamed it on improper roof pitch, yet they insured it. Gave us customer cares number and was told to call them. They would setup tarps and send water damage crew out to dry out the house. They came out , dried the ceiling, cut out the bad spots and that was it. The insurance then said they never give permission to have them do work? Now they want us to pay that also. And they are no longer covering us after this month. How and who are we going to get to insure us with the roof and the ceilings like they are? They then informed us we need a special provision to cover wind blown rain?